{"faq":[{"q":"How do I get started?","a":"Create an agency account (30 seconds), then click 'New Submission'. Upload the inspection PDFs (OIR-B1-1802, 4-point, declarations page) and the system auto-fills the quote screen. Run the referral check and submit."},{"q":"What documents can I upload?","a":"Wind Mitigation (OIR-B1-1802), 4-Point Inspection, prior Declarations Page, and loss runs. Supported formats: PDF, image (JPG/PNG), or text — up to 25MB each."},{"q":"How does the auto-fill work?","a":"Doqsure reads the inspection PDFs with document AI, extracts the key fields (roof shape, year built, coverages, premium), and pre-fills the 16-section quote screen. You review and correct anything before submitting."},{"q":"What do the referral flags mean?","a":"GREEN = straight through (all eligibility rules satisfied). YELLOW = referral needed (older roof, pool, coastal location, etc.). RED = decline (vacant property, severe losses, prohibited exposures)."},{"q":"Do you do the rating?","a":"No — we handle intake, extraction, and underwriting referral flags. Rating is done in your carrier/AMS system. We export CSV you can paste into Applied Rater or EZLynx."},{"q":"Is my customer data secure?","a":"Yes. Passwords are hashed (PBKDF2), data is isolated per agency, HTTPS is enforced, and files are stored per-quote. We never share data across agencies."},{"q":"Can my team all use one account?","a":"Currently one account per agency — multiple producers use the same login. Per-user accounts are on the roadmap."},{"q":"How much does it cost?","a":"Per-quote $5-15, or agency SaaS $299-599/month. MGA white-label available. Contact us for details."},{"q":"What happens after I bind a policy?","a":"The quote moves through the lifecycle: submitted → referred → quoted → proposal → bound → issued. Each step records where the submission is in the workflow."},{"q":"I need help with something else","a":"Use the 'Contact Support' form in this help center. We typically respond within one business day."}]}